If you have forgotten the password to your sfty account you can tap the "Forgot your password?" link in your sfty App or at www.home.sfty.com your web portal to the sfty account.
Your username is usually your email address. If you forgot your username, you can contact us and we will help you as fast as possible within the next 24 hours.
1) Go to support at sfty.com
2) Fill out the "contact us" form